Sandhills Center
Member & Recipient Services:
1-800-256-2452
TTY:
1-866-518-6778
Behavioral Health Crisis Line:
1-833-600-2054
Nurse Line:
1-888-846-1058
Pharmacy:
1-888-846-1062
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About Sandhills Center

About Sandhills Center

Sandhills Center manages integrated health care as an NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan.

We assure that people in need have access to quality physical and behavioral health services in their communities.

The Sandhills Center Tailored Plan helps people get the best care possible. We manage a network of providers to ensure quality services are available to you and your family. We are a resource for behavioral and physical health information or assistance. Behavioral health refers to mental health, substance use disorder, traumatic brain injury and intellectual/developmental disabilities.

The Sandhills Center Tailored Plan helps people with complex and persistent needs. We serve 11 counties in central North Carolina:

Since 2010, Sandhills Center has earned full accreditation from URAC in the areas of Health Network, Health Call Center, and Health Utilization Management. Accreditation is the process of rigorous review that allows health care organizations to demonstrate their ability to meet regulatory requirements and national, evidence-based standards. URAC is an independent, third-party organization. Earning URAC accreditation means that our Medicaid members and State-Funded services recipients get the attention and care they deserve, and their privacy is protected. 

You may call Sandhills Center any time of the day or night. Sandhills Center is here for you 24 hours a day, 7 days a week, and 365 days a year (including holidays). There is no wrong time to call. We are here to help and want you to get better.

We will not judge you. When you call Sandhills Center, you will talk to a professional who will support you. Let us help you get the services you need.

Member & Recipient Services: 1-800-256-2452.

If someone is experiencing a crisis, contact our Behavioral Health Crisis Line toll-free at 1-833-600-2054. If an individual appears to be in imminent danger to themselves or others, immediately dial 911.