Sandhills Center
Member & Recipient Services:
1-800-256-2452
TTY:
1-866-518-6778
Behavioral Health Crisis Line:
1-833-600-2054
Nurse Line:
1-888-846-1058
Pharmacy:
1-888-846-1062
Main Menu
Claims Submissions/Billing

Claims Submissions/Billing

[The Sandhills Center Tailored Plan's claims submissions protocol is in development. Further narrative and details will be posted here, when available, including document links.]    

The Sandhills Center Finance Claims department is responsible for daily monitoring of provider claims. Claims Specialists review denial data and work with internal staff and providers to correct errors causing claims to be denied. The division also monitors retroactive Medicaid eligibility and recovery of funds. Sandhills Center staff in the Finance Claims department perform the following duties:

The Finance Claims department is located at 1120 Seven Lakes Drive (P.O. Box 9), West End, NC 27376. The office is open from 8:30 a.m. to 5 p.m., Monday through Friday. For more information, call 910-673-9111.

RESOURCES

2022-2023 Tailored Plan Rate Sheet [link coming soon]

2022-2023 Check-Write Schedule [link coming soon]

Health Insurance Information Notification Form [link coming soon]

Claims Inquiry Resolution Form [link coming soon]

ACH Direct Deposit Form [link coming soon]

837P Companion Guide [link coming soon]

837I Companion Guide [link coming soon]

835 Companion Guide [link coming soon]

Paper Claim Submissions [link coming soon]

Alpha Portal Claim Submission [link coming soon]