For Medicaid Members
WELCOME TO SANDHILLS CENTER
We are glad to have you as a member of the Sandhills Center Tailored Plan. Members are people who get NC Medicaid services. Members generally have complex behavioral health and intellectual/developmental disabilities (I/DD) needs.
Our members live in Anson, Davidson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, Richmond, and Rockingham counties.
The Sandhills Center Tailored Plan is here to help you 24 hours a day, 7 days a week.
Call Member & Recipient Services: 1-800-256-2452 (TTY: 1-866-518-6778).
The Sandhills Center Tailored Plan is a type of managed care health plan that offers integrated health services. That means you can get physical and behavioral health, pharmacy, intellectual/developmental disabilities (I/DD), and traumatic brain injury (TBI) services to meet your unique needs.
Behavioral health services help people with mental health and substance use disorders.
Managed care works like a central home to coordinate all of your health care needs. Our care managers will work with you and your providers to coordinate your services. We want to keep you as healthy as possible.
You may be able to get:
- Physical health services.
- Pharmacy services.
- Long-term services and supports.
- Medicaid-covered behavioral health services.
- Specialized I/DD and Innovations Waiver services.
- Specialized traumatic brain injury (TBI) waiver services.
- Other State-Funded behavioral health, intellectual/developmental disabilities (I/DD), and TBI services.
YOUR HEALTH CARE TEAM
The Sandhills Center Tailored Plan works with a group of doctors, therapists, specialists, hospitals, home care providers, and others. These partners make up the Sandhills Center provider network. You may also get a care manager who works with your health care providers and coordinates your services.
To talk to your care manager, call Member & Recipient Services: 1-800-256-2452 (TTY: 1-866-518-6778)
HOW TO FIND A PROVIDER
To search for a provider of your choice, visit the Sandhills Center Provider Directory.
Have questions or need a printed copy of the Provider Directory?
Call Member & Recipient Services at 1-800-256-2452 (TTY: 1-866-518-6778).
MEMBER HANDBOOK
The Sandhills Center Member Handbook has a lot of good information about your rights, how to choose your Primary Care Provider (PCP), and how to get regular health care.
- Member Handbook (English) - PDF
- Member Handbook – (Spanish) [link coming soon]
CALL US
Call Member & Recipient Services, toll-free: 1-800-256-2452.
If you have difficulty hearing and/or have a speech disability, call our TTY phone number: 1-866-518-6778, or 711.
INTERPRETER/ LANGUAGE SERVICES
If English is not your preferred language, the Sandhills Center Tailored Plan has interpreter services at no cost to you.
Call Member & Recipient Services: 1-800-256-2452 (TTY: 1-866-518-6778).
NURSE LINE
Do you have questions about your health? Do you need advice about when to go to your doctor?
Call the Nurse Line: 1-888-846-1058.
PHARMACY INFORMATION
PerformRx is the Sandhills Center Tailored Plan's pharmacy partner. If you have questions about your medication or pharmacy coverage, you can call Member & Recipient Services, toll-free: 1-800-256-2452 (TTY: 1-866-518-6778). You may also visit the Pharmacy Benefits page.
BEHAVIORAL HEALTH CRISIS LINE
The Sandhills Center Tailored Plan is here to help you with problems like stress, depression, or anxiety. We want you to feel better.
If you are having a crisis, call the Behavioral Health Crisis Line: 1-833-600-2054.
If you are in danger or need medical attention, call 911 right away.
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