Sandhills Center
Member & Recipient Services:
1-800-256-2452
TTY:
1-866-518-6778
Behavioral Health Crisis Line:
1-833-600-2054
Nurse Line:
1-888-846-1058
Provider Pharmacy Line:
1-888-846-1062
Main Menu
For Providers

For Providers

 

   Are you a provider in need of assistance? Contact the Provider Help Desk -

   By Phone: 1-855-777-4652

   By Email: ProviderHelpDesk@SandhillsCenter.org

   Online: Provider Support Portal

WELCOME TO THE SANDHILLS CENTER TAILORED PLAN AND NC MEDICAID DIRECT PROVIDER NETWORK

Sandhills Center is dedicated to helping you deliver services in accordance with state and federal standards.

Together, our goal is to provide quality care to our members and recipients, and their families, living in Anson, Davidson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, Richmond, and Rockingham counties.

We are honored to have you join us in helping people with behavioral and physical health needs, traumatic brain injuries (TBI), and intellectual/developmental disabilities (I/DD) to get the whole-person care they need to improve the quality of their lives. 

The Sandhills Center Provider Manual offers information that supports efficient and effective management of NC Medicaid Direct and the NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan. The provider manual will help you become familiar with the policies and procedures you are required to follow. Each contracted provider is responsible for adhering to all policies and procedures outlined in the manual. Compliance is necessary to fulfill contractual obligations. 

Sandhills Center maintains a closed behavioral health network while AmeriHealth Caritas of North Carolina, which handles physical health providers for the Sandhills Center Tailored Plan, maintains an open physical health network. The Sandhills Center Network Operations department would like to remind all physical health Tailored Plan provider partners of the following:

The Physical Health Covered Code list has been included as an additional resource for providers. Note the codes listed are not all-inclusive and subject to ongoing updates. The guide does not ensure inclusion on a published NCDHHS fee schedule.


Need assistance? Visit the Provider Support Portal.

See our searchable directory: Sandhills Center Provider Directory

Still need help? Contact the Provider Help Desk:


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