IMPORTANT ANNOUCEMENT FOR PROVIDERS

Publication Date: February 14, 2023

Sandhills Center's Utilization Management department will hold three upcoming training sessions for providers to learn the new Jiva authorization system.

Sandhills Center will be moving its authorization software from Alpha+ to Jiva.

These training sessions will give providers an opportunity to see the system and learn how to enter Service Authorization Requests (SARs) through Jiva. This change applies to ALL Sandhills Center providers and all benefit plans. The change to Jiva applies to any authorization dates after 3/31/2023.

The training dates and times are:

• Friday, February 17, 2023 - 10 a.m. to Noon
• Friday, February 24, 2023 - 10 a.m. to noon
• Thursday, March 9, 2023 - 3 to 5 p.m.

Microsoft Teams links for each training were sent to you or your facility via email. You do NOT need to register for this training. It is recommended that all staff who enter authorizations for your business attend one of the training sessions. Please forward the email you received to all relevant staff so they will have the Teams links. All training sessions are the same – you only need to attend one.

Sandhills Center UM will assess whether additional training sessions are necessary and add dates as appropriate.

Training guides will be distributed via the Teams chat during the training.

Please direct any questions to Sarah Glanville, Sandhills Center UM Director.