Performance Measures
Sandhills Center's goal is to provide the best care for our members and recipients. Each year, we get valuable data from members and recipients, their families, providers and staff. This information benchmarks our program and helps Sandhills Center improve and expand the services that are offered to our communities.
Below you will find our most recent performance measures and satisfaction surveys.
-
GAPS ANALYSIS
2019
2018
2017
MEMBER SATISFACTION SURVEYS
2020
2019
- 2019 Consumer Perceptions of Care Report - PDF
- 2019 Consumer Perceptions of Care Survey Analysis Summary - PDF
- 2019 Consumer Perceptions of Care Survey Presentation - PDF
2018
- 2018 Consumer Perception of Care Report - PDF
- 2018 Consumer Perception of Care Survey Presentation - PDF
- 2018 Consumer Perception of Care Survey Memo - PDF
EXPERIENCE OF CARE AND HEALTH OUTCOMES (ECHO) SURVEYS
2021
- 2021 Echo Survey Results - Child - PDF
- 2021 ECHO Survey Results - Adult - PDF
- 2021 ECHO Survey Analysis - PDF
- 2021 ECHO Survey Results Presentation - PDF
2020
- 2020 ECHO Survey Analysis - PDF
- 2020 Echo Survey Presentation - PDF
- 2020 ECHO Survey Results -Child - PDF
- 2020 ECHO Survey Results - Adult - PDF
2019
- FAQ for Members - PDF
- 2019 ECHO Survey Results - child - PDF
- 2019 ECHO Survey Results - adult - PDF
- 2019 ECHO Survey Results Presentation - PDF
- 2019 ECHO Survey Analysis - PDF
PROVIDER SATISFACTION RESULTS
2021
- 2021 Provider Satisfaction Survey Report - PDF
- 2021 Provider Satisfaction Survey Analysis - PDF
- 2021 Provider Satisfaction Survey Presentation - PDF
2020
- 2020 Provider Satisfaction Survey Results Presentation - PDF
- 2020 North Carolina Medicaid Provider Satisfaction Survey Report - PDF
- 2020 Provider Survey Analysis - PDF
2019
- NC Medicaid 2019 Provider Satisfaction Survey Results Presentation - PDF
- 2019 Provider Satisfaction Survey Report - PDf
- 2019 Provider Satisfaction Survey Analysis - PDF
REPORTS
All content copyright © Sandhills Center 2023