Provider Grievances and Appeals
PROVIDER GRIEVANCES AND APPEALS
The Sandhills Center Tailored Plan is committed to recognizing and addressing the grievances of all providers. We have created a grievance response system that encapsulates the following:
- Easy access to a respectful and time-sensitive response to grievances that is both consistent and fair.
- A grievant-centered design that is focused on every facet of the grievance process including receiving, logging, responding to, tracking, and working towards a satisfactory disposition.
- A mechanism for submitting an appeals process that is overseen by Sandhills Center following established and objective guidelines, as well as information dissemination regarding access to State-level review through the North Carolina Office of Administrative Hearings
- An emphasis on transparency throughout the process in order to establish trust and maintain open communication with the grievant.