Sandhills Center
Member & Recipient Services:
1-800-256-2452
TTY:
1-866-518-6778
Behavioral Health Crisis Line:
1-833-600-2054
Nurse Line:
1-888-846-1058
Pharmacy:
1-888-846-1062
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Request Medical Records

Request Medical Records

You have a right to see and/or get a copy of the health care information that the Sandhills Center Tailored Plan keeps in our records.

To get your records, you need to fill out an Access Request Form.

You may also ask for the form by calling Sandhills Center's Clinical and Business Records department: 910-673-9111.

Sandhills Center must respond no later than 30 days after we receive your completed Access Request Form.

Sometimes, Sandhills Center denies requests for medical records. If we deny your request, we will tell you our reason in writing. We also will let you know in writing if you have the right to have the decision reviewed by another person.

You may be charged a small copy fee to get your information. We also may give you a summary or explanation of the information.