Sandhills Center
Member & Recipient Services:
1-800-256-2452
TTY:
1-866-518-6778
Behavioral Health Crisis Line:
1-833-600-2054
Nurse Line:
1-888-846-1058
Pharmacy:
1-888-846-1062
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Utilization Management Policy

Utilization Management Policy

UTILIZATION MANAGEMENT POLICY

Utilization Management (UM) is a term used to describe the planning, organizing, directing, and monitoring of health care services for the Sandhills Center Tailored Plan’s Medicaid members and State-Funded Services recipients.

We want services to be affordable and appropriate. Through our UM Policy, we want you to get high-quality care. We do not want to duplicate health care services. Sandhills Center wants to reduce the type of health care services that are not helpful for your well-being. 

Sandhills Center UM Policy [link coming soon]